106 Announcement(s) available

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Marie Stopes International Cambodia

Marie Stopes International Cambodia

Member Since October 2020

Contact Info

hrd@mariestopes.org.kh
023994083

Company Location

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Announcement Description

Contact Centre Counsellor, and Marketing Senior Officer

Marie Stopes International is a global organisation providing personalised contraception  and safe abortion services to women and girls. Our local teams of professionals are passionate about the work they do in communities across 37 countries. The services  they provide  give a woman power to choose when she has children so that she’s free to pursue her plans  and dreams for herself and her family. Marie Stopes International Cambodia (Marie Stopes)  established in 1998 and operates 7 reproductive health clinics, clinical outreach services, a call centre to provide information to clients and provides technical support to numerous public and private partners. In 2018, Marie Stopes provided services to approximately 70,000 women and men in Cambodia. A key responsibility of this role is to further Marie Stopes’ Vision: A world in which every birth is wanted and its Mission of ensuring the individual’s right to: Children by choice, not chance.

It is a role requirement that the job holder must fully comply with, promote and live Marie Stopes’ Core Values.

Announcement Positions

Contact Centre Counsellor

Descriptions

Reporting to: Contact Centre Manager

Probationary Period: 3 months

Duties : 

  • Provide medical and general level of counselling and relevant information to clients who access Marie Stopes through our Contact Centre on reproductive health and related issues.
  • Answer inbound requests promptly and in accordance with established procedures.
  • Understand and interpret callers’ complaints/or suggestions accurately.
  • Escalate medical emergencies and queries as appropriate, including to the relevant Marie Stopes clinic.
  • Service quality follow-ups: Placing of outbound calls to clients who visited Marie Stopes service delivery channels.
  • Reminder follow-ups: Reminding clients before their visits.
  • Refer callers to Marie Stopes clinics, quality assured network of public and private providers and make appointments as needed.
  • Have a good understanding of Marie Stopes products and services.
  • Place outbound calls to clients from our database to find out about their client experience when visiting our service delivery channels, and provide recommendations to the organisation for improving service and procedures.
  • Direct requests and unresolved issues to the appropriate resources (Contact Centre Manager, Centre Manager, Quality team, Medical team member, etc.).
  • Proactively keep up-to-date on new procedures and services offered by MSI to build and educate callers’ interests.
  • Flexible, able to carry out both inbound and outbound communications with clients.
  • Support clinical team by collecting feedback from the client.
  • Enter new client information into the system and maintain the Contact Centre database.
  • Keep records of callers interactions and details of actions take.
  • Respond to emails, online webchat, online apps and private social media messages.
  • Attends events, group discussion and other marketing activities to assist in providing counselling and promote the Contact centre.

Requirements

  • Midwife or Nurse
  • Fluent in Khmer both oral and written (high level)
  • English oral and written (medium level)
  • IT skills (focus on Microsoft basics, social media)
  • Knowledge of customer service principles and practices, client-facing/client service experience
  • Familiarity with administration and clerical processes
  • Good grasp of health knowledge
  • Client focused with good interpersonal skills to engage with people of all levels (government, donor and community)
  • Have a clear telephone voice, ability to write & type. Confident, comes across as clear
  • Strong desire to help others, empathetic, willing to learn
  • Overall understanding of MSI activities and services
  • Experience working in the sexual reproductive health field
  • Working as part of a team by being supportive, flexible and showing respect for each other, but also able to work independently and show initiative

Marketing Senior Officer

Descriptions

Reporting to: Marketing Manager

Probationary Period: 3 months

Duties : 

  • Work with Integrated Marketing team to develop effective marketing and community activities and an annual work plan to increase engagement among target audiences across all service delivery channels
  • Implement, facilitate and/or join marketing activities to increase demand for contraception, safe abortion, and other sexual and reproductive health (SRH) services
  • Request and complete any necessary authorisation process to be granted permission from local authorities for conducting marketing activities
  • Engage and coordinate with community leaders, local health chiefs, key influencers and/or SRH advocates to promote our services
  • Assist and support the implementation of local demand generation / marketing activities of centres and Marie Stopes Ladies.
  • Identify, engage and train community mobilisers, referral agents and health volunteers on basic knowledge on contraception and safe abortion, interpersonal communication skills and other relevant topics
  • Supervise, provide feedback and monitor activities of community mobilisers. Provide training and/or coaching as necessary
  • In liaison with Integrated Marketing team, partner and/or join activities with existing community organizations, groups, associations, clubs, and others working among our target audience.
  • Engage with communication team to develop social media content plan
  • Work with communication team to proofreading Khmer content for publishing on Social media
  • Coordinate on gathering case studies and interviews client/stakeholder
  • Work with supplier to produce marketing materials as needed
  • Conduct feedback surveys and submit post-activity reports including photo documentation after every marketing/promotional/community activity to inform future activities.
  • Develop and improve supporting job aids and marketing materials for community mobilization
  • Complete and submit Marketing Activities Report (MAR) every month.

Requirements

  • A Bachelor degree in Communications, Marketing, Public health or relevant field
  • At least 2 years relevant work experience
  • Experience in working with community groups and individuals, including rural and remote areas
  • Experience in implementing and facilitating activities in the community to raise awareness or promote services/products
  • Experience in supervising or training other volunteers and/or team members
  • Experience in social media development and collecting case study
  • Effective communication through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
  • Strategic thinker able to see the opportunities and threats to achieve relevant contact with new potential clients/partners in our communities
  • Comfortable and confident in liaising with key government departments and local authorities
  • Confident in facilitating discussions among women and men, including youth and people with disabilities

How to apply

If you are interested, please submit your CV and Cover Letter by using contact below:

Contact Person: Marie Stopes International Cambodia

E-mail: hrd@mariestopes.org.kh

Tel: 023994083

Only shortlisted candidate will be notified.

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