Lead
and organize the Register Team to successfully resolve Technical Issues
and other enquiries
Continuously
mentor and coach on communication skill and being the decision maker for
some problem solving related to customers complaints and concern.
Identify
skill gaps for staff and suggest solutions to improve their skill.
Monitor
Register Team effectiveness and keep records.
Suggest
Improvement to Management.
Encourage
and foster a Teamwork and Knowledge Sharing environment with Staff.
Well
follow-up with Colleagues to provide best service to PassApp Customers.
Maintain
good relationships with PassApp Customers and Potential PassApp Customers.
Communicate
professionally with PassApp Customers (and potential Customers)
Face-to-Face, Phone, E-Mail and SMS.
Other
tasks assigned by General Manager.
Skills and Specification
Bachelor’s
degree in Business Administration or relevant field.
A
minimum of 5 years’ proven experience in a customer service/sales
position.
Proficiency
in Microsoft Office and customer service software.
Outstanding
written and verbal communication skills.
Good
understanding of management practices and techniques.
