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Job Description

N/A 

Duties and Responsibilities

  • Supervise day-to-day operations in the Branch.
  • Lead and organize the Register Team to successfully resolve Technical Issues and other enquiries
  • Continuously mentor and coach on communication skill and being the decision maker for some problem solving related to customers complaints and concern.
  • Identify skill gaps for staff and suggest solutions to improve their skill.
  • Monitor Register Team effectiveness and keep records.
  • Suggest Improvement to Management.
  • Encourage and foster a Teamwork and Knowledge Sharing environment with Staff.
  • Well follow-up with Colleagues to provide best service to PassApp Customers.
  • Maintain good relationships with PassApp Customers and Potential PassApp Customers.
  • Communicate professionally with PassApp Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
  • Other tasks assigned by General Manager.

Skills and Specification

  • Bachelor’s degree in Business Administration or relevant field.
  • A minimum of 5 years’ proven experience in a customer service/sales position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

How to apply

Telegram: 078 759 724/081 541 943
Email: bbopha@jobboom.asia